FreedomPop Reviews

FreedomPop offers several plans. The most popular plan costs $10 per month, providing unlimited talk and text with 1GB of 5G+ speeds. For heavier data users, there's a $30 per month plan that includes unlimited talk, text, and data with 10GB of 5G+ speeds. There's also a free option available, which is quite limited, offering 200 minutes of talk, 500 text messages, and 500MB of data. The monthly rates increase as more data is added. For seniors, a plan with 250 talk minutes, unlimited messages, and 1GB of data costs an initial $2.99, followed by a $15 monthly charge. Please note that prices and plans may vary, so it's recommended to check the official website for the most accurate and up-to-date information.

FreedomPop uses AT&T’s cellular network, so it has coverage throughout the United States. However, as FreedomPop piggybacks off AT&T’s network, data speeds may be deprioritized in favor of AT&T customers. Despite this, delays or slowdowns are hardly noticeable. FreedomPop offers a truly free plan that provides a few minutes, texts, and very little data for a one-time $5 charge for the SIM card. Other plans can be customized, but the prices aren't great. FreedomPop doesn’t have family plans, but its parent company, Red Pocket Mobile, does. It's worth noting that FreedomPop's free plan is better suited to an emergency phone than your main line. However, those who are very strict about using a Wi-Fi connection for their calls and texts may be able to make it work.

FreedomPop is known as America’s #1 cell service for seniors. They offer plans starting at $10/month which include unlimited talk and text with nationwide 5G+ coverage. The most popular plan is the $10/month plan that offers unlimited talk & text and 1GB of 5G+ speeds. There is also a $30/month plan that provides unlimited talk, text, & data and 10GB of 5G+ speeds.

In terms of products, FreedomPop sells smartphones, tablets, hotspot devices, and USB sticks. The most popular smartphones include the Apple iPhone SE and the Apple iPhone 15.

Additionally, FreedomPop offers value-added services that can be added or removed at any time. These services include features like Ad Block, Speed Plus, and Visual Voicemail. These services are in addition to the talk, text, and data plan.

FreedomPop has received mixed reviews from customers. Some users find it to be a cost-efficient and easy-to-use wireless provider with good connectivity for phone calls and messaging. It is considered ideal for those who rarely use their cell and don't want a large plan. However, some users have expressed dissatisfaction, particularly with the company's customer service and billing practices. There are complaints about poor disclosures and customer support. Some users have also reported issues with FreedomPop's SIM cards arriving preactivated. Despite these issues, there are users who appreciate the free plan that FreedomPop provides and the responsiveness of its customer service. The overall rating on TrustPilot is 2 stars out of 5, with 53 percent of reviewers rating their experience as "Excellent" or "Great", while 41 percent gave either a "Bad" or "Poor" rating. On Sitejabber, FreedomPop has a rating of 2.08 stars from 201 reviews. It's important to note that experiences may vary, and it's always a good idea to read the fine print and understand the terms and conditions before signing up for a service.

FreedomPop is a paperless company. When signing up for a FreedomPop account, the credit card, debit card, or PayPal account used to complete the order will be used for plan renewals as well. When the billing cycle renews, the credit card on file will automatically be charged for any plans or services that are signed up for.

For the Premium SIM card, during activation, if the SIM card comes with a plan, no credit card information will be asked for, because the plan is already paid for. This means when the plan's renewal date arrives, the account will be placed into an "Airtime Expired" status until manual payment for the plan is submitted. Once the plan has been paid for, it will reset and the account status will change from "Airtime Expired" to "Active".

Automatic payments can be enrolled when renewing the plan. This means, when the plan renewal date arrives, the plan and any added services will be charged automatically, helping to avoid future "Airtime Expired" statuses.

The payment method can be changed at any time by logging into the account, clicking on the line, and then scrolling down to the bottom of the page. Click on "CHANGE PAYMENT" method to change the card used for automatic renewals.

While PayPal can be used to purchase the phone or SIM card, PayPal cannot be used to renew the plan or services. To change the payment method, log into the account online. A FreedomPop representative can also help with this change. When changes to the payment method are made, a $20 temporary authorization will be received. This is a charge that will appear as "pending" on the bank statement. This temporary authorization charge is issued simply to verify that the new payment method being used is a valid one.

Yes, FreedomPop can be used internationally, but with certain conditions. The standard LTE SIM card purchased from FreedomPop will not work outside of the U.S. To use the service internationally, the carrier’s Global SIM Card must be purchased. The Global SIM Card provides access to talk, text, and network data within the FreedomPop partner network, which spans over 25 countries across the world. However, it's important to note that the Global SIM Card does not offer LTE services and will only provide 3G services.

FreedomPop offers a 7-day return policy from the day the product is received. Refunds and exchanges can only be made within this 7-day period. A refund will not be accepted if any part of the product has been used, and the product will be considered used if it is activated or applied to an active account. Original shipping and handling charges are not refundable. For device and accessories purchases, a shipping cost (to and from buyer) will be charged a $25.00 handling fee for any refused shipping delivery. A refund will not be accepted if the item is returned with any missing parts or any kind of damage. The customer must pay for their own return label and a 20% restocking fee + $25.00 handling fee will be debited from the final return amount. Additional terms apply for Apple Products.

As for the shipping policy, FreedomPop offers free shipping to all customers. While most orders are received within a few business days, free shipments may take up to 7 business days to be delivered. The customer is responsible for shipping, shipping cost, and proof of delivery on all returns. Please ensure that return shipments are properly packed and fully insured. FreedomPop is not responsible for returned packages if lost or damaged by the carrier.